Student Resources

Students should access these resources prior to the commencement of their first aid course. Should you have any questions don’t hesitate to contact us.

Participant Handbook

refund policy

CPR pre-study

Provide First Aid & Asthma + Anaphalaxis

Occupational First Aid Adv First Aid & Resus

Important Information for all Students

All students enrolling in nationally recognised training in Australia need to obtain a Unique Student Identifier (USI).

A USI is an exclusive 10 digit number consisting of letters and numbers that will be used to link a student’s account to all of their training records.

Obtaining a USI is FREE and easy to set up, however it is mandatory under current government legislation. Without it, a training organisation cannot issue certificates to students.

To create your own USI or read more about it to, go to:


Please read below to look at our frequently asked questions.

What sort of clothes should I wear when I attend a training session?

Comfortable, casual clothing is recommended in order to perform practical components of the training activities such as bending, kneeling and lying on the floor.

I have special needs. Can I still do a first aid course?

St John will do everything possible to meet individual needs. Please advise us of your requirements when you book your course by emailing

What should I bring to a course?

You will need to bring  some form of identification (photo ID). Please also bring your lunch, as this is not provided. Coffee machine, tea, hot chocolate, water, fridge and microwave are available on site. There are some venues that are within walking distance of the training centre.

Do you recognise other first aid training providers’ certificates for RPL?

Yes. First Aid qualifications that have been issued by a Registered Training Organisation will be recognised. The qualification must be sighted by the St John consultant on enrolment or by the trainer, prior to commencing the course.

How long do I wait before receiving my Statement of Attainment?

A Statement of Attainment will be issued within 30 calendar days following successful completion of the assessment of the course.

Does my Statement of Attainment have to be current to enrol in a recertification course?

No, as long as you are able to demonstrate competency during the assessment, anyone can enrol in a recertification course.

What happens if I am deemed ‘not yet competent’?

If you are assessed as ‘Not Yet Competent’  (NYC), the trainer will give you feedback and you will be allowed a reasonable number of attempts to be deemed ‘Competent’. If you are assessed NYC after these additional attempts, you will need to repeat the course or subject, at your own expense if you wish to gain competency.

Have a different question?

Please email, or call our customer service team on 02 6282 2399. Alternatively, you can review our Terms and Conditions for information on pricing, course cancellations, etc.

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